Thank you for attending Alcon's program,
Effectively Communicating with Patients,
on [insert date].
As you may recall, we discussed the key elements
of effective patient communication:
Understand the patient disease and treatment experience;
Communicate at every touch point in a considerate, health-literate manner
Provide support and reinforcement for long-term treatment success
Consider leveraging the following strategies discussed
in the program:
Using these principles and techniques discussed during the program can have a
powerful impact on patient experience, engagement, and outcomes.

Please let me know if I can answer any questions or provide additional resources
to facilitate improved communication with your patients.
[insert name of Key Account Manager]
[insert phone number]
[insert email address]