Thank you for attending Alcon's program, Effectively Communicating with Patients, on [insert date]. As you may recall, we discussed the key elements of effective patient communication:

Understand the patient disease and treatment experience; Communicate at every touch point in a considerate, health-literate manner Provide support and reinforcement for long-term treatment success

Consider leveraging the following strategies discussed in the program:

Using these principles and techniques discussed during the program can have a powerful impact on patient experience, engagement, and outcomes. Please let me know if I can answer any questions or provide additional resources to facilitate improved communication with your patients.

Sincerely,

[insert name of Key Account Manager]

[insert phone number]

[insert email address]