|
|
|
Thank you for attending Alcon's program,
Effectively Communicating with Patients, on [insert date]. |
|
As you may recall, we discussed the key elements of effective patient communication: |
|
|
|
|
|
|
Understand the patient disease and treatment experience; |
|
|
|
Communicate at every touch point in a considerate, health-literate manner |
|
|
|
Provide support and reinforcement for long-term treatment success |
|
|
|
|
|
|
|
Consider leveraging the following strategies discussed in the program: |
|
|
|
|
|
|
|
Using these principles and techniques discussed during the program can have a
powerful impact on patient experience, engagement, and outcomes.
Please let me know if I can answer any questions or provide additional resources
to facilitate improved communication with your patients. |
|
|
|
|
Sincerely,
|
|
|
|
[insert name of Key Account Manager]
|
|
|
|
[insert phone number]
|
|
|
|
[insert email address]
|
|
|
|